Legal

Refund Policy

Last updated: August 2026

1. Overview

StockPilot AI is a subscription service. You start with a free trial, then choose a monthly or annual Pro or Unlimited plan, billed through Paddle. This policy explains when you can get your money back and how to request a refund.

2. Trial

New accounts get a 7-day Pro trial. You are not charged during the trial, and billing starts only when the trial converts to a paid plan.

3. 7-Day Money-Back Guarantee

Every first paid purchase comes with a 7-day money-back guarantee. If StockPilot does not work for you, email us within 7 days of the purchase and we will refund the full amount to your original payment method. This 7-day guarantee is our own commercial promise and applies on top of any statutory rights you may have (see section 9 for EU consumers).

4. Renewals

Renewal charges are non-refundable. You keep access through the period you paid for. Cancel at least 24 hours before the renewal date to avoid the next charge.

5. Annual Pro-Rata

If you cancel an annual plan mid-cycle, we refund the unused months on a pro-rata basis, minus any processing fee. Monthly plans are not pro-rated; access continues to the end of the billing period.

6. What Is Not Refundable

We cannot refund:

Renewal charges for periods you have already used.
Requests made outside the 7-day window for services already delivered.
Charges that violate our anti-abuse policy, such as repeated refunds across multiple accounts.

7. How to Request a Refund

To request a refund:

Email support@metacloudai.com from the email address on your account.
Tell us the plan you purchased and the date of purchase.
We review the request, and high-value refunds are reviewed manually to prevent abuse. Approved refunds are processed through Paddle and typically appear on your original payment method within 5 to 10 business days.

8. Cancellation

You can cancel your subscription at any time from your account billing settings or by contacting support. Access continues to the end of the billing period, and your data is preserved. See section 5 for pro-rata details on annual plans.

9. EU Statutory Withdrawal Right (14 Days)

If you are an EU consumer, you have a statutory right to withdraw from a distance contract within 14 days, per Directive 2011/83/EU. That right cannot be overridden by this policy, which means that even though our commercial guarantee is 7 days, EU consumers have up to 14 days to withdraw from their first purchase.

To exercise this right, email support@metacloudai.com within the 14-day window, and we will confirm your withdrawal in writing. As required by Directive (EU) 2023/2673, a clearly labeled withdrawal function must be permanently available during the withdrawal period; we will update this page when that function goes live, and we will honor any withdrawal request submitted by email in the meantime.

10. Contact

Questions about this policy? Email support@metacloudai.com.