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Refund Policy

Last updated: August 2026

1. Overview

StockPilot AI is a subscription service. You start with a free trial, then choose a monthly or annual Pro or Unlimited plan, billed through Paddle. This policy explains when you can get your money back and how to request a refund.

2. Trial

New accounts get a 7-day Pro trial. A card is required at checkout and the trial auto-charges on day 7. You are not charged during the trial itself, and billing starts only when the trial converts to a paid plan. Cancel before day 7 from your billing portal and you will not be charged.

3. 7-Day Money-Back Guarantee

Any charge, first purchase or renewal, comes with a 7-day money-back guarantee. If StockPilot does not work for you, email us within 7 calendar days of the charge and we will refund the full amount to your original payment method. This 7-day guarantee is our own commercial promise and applies on top of any statutory rights you may have (see section 9 for EU consumers).

4. Renewals

Renewal charges carry the same 7-day guarantee: request within 7 calendar days of the renewal charge for a full refund. After 7 days, renewal charges are non-refundable. You keep access through the period you paid for. Cancel at least 24 hours before the renewal date to avoid the next charge.

5. Cancellation (No Pro-Rata)

If you cancel mid-cycle, access continues to the end of the billing period and your data is preserved. We do not pro-rate or partially refund unused time outside the 7-day window. Monthly plans are not pro-rated.

6. What Is Not Refundable

We cannot refund:

7. How to Request a Refund

To request a refund:

  1. Email support@metacloudai.com from the email address on your account.
  2. Tell us the plan you purchased and the date of purchase.
  3. We review the request, and high-value refunds are reviewed manually to prevent abuse. Approved refunds are processed through Paddle and typically appear on your original payment method within 5 to 10 business days.

8. Cancellation

You can cancel your subscription at any time from your account billing settings or by contacting support. Access continues to the end of the billing period, and your data is preserved. There is no pro-rata refund for unused time outside the 7-day window (see section 5).

9. EU Statutory Withdrawal Right (14 Days)

If you are an EU consumer, you have a statutory right to withdraw from a distance contract within 14 days, per Directive 2011/83/EU. That right cannot be overridden by this policy, which means that even though our commercial guarantee is 7 days, EU consumers have up to 14 days to withdraw from their first purchase.

To exercise this right, email support@metacloudai.com within the 14-day window, and we will confirm your withdrawal in writing. As required by Directive (EU) 2023/2673, a clearly labeled withdrawal function must be permanently available during the withdrawal period; we will update this page when that function goes live, and we will honor any withdrawal request submitted by email in the meantime.

10. Contact

Questions about this policy? Email support@metacloudai.com.